Have a question? Find quick answers below. If you can’t find what you need, our support team is happy to help. See Contact Us at the bottom of this page.

Orders

How do I place an order?
Browse our graphics cards, add the ones you want to your cart, and click Checkout. Enter your shipping and payment details and confirm your order. You’ll receive an order confirmation email shortly after.

I didn’t receive an order confirmation email. What should I do?
Check your spam or junk folder first. If it’s not there, contact us with your name and the email address you used at checkout, and we’ll confirm your order.

Why do I need to verify my order?
To protect customers from fraud, some orders need extra verification before shipping. If so, we’ll contact you by email or phone. Orders we can’t verify are canceled and fully refunded.

Can I change or cancel my order?
Yes, as long as it hasn’t shipped. Contact us as soon as possible. Once an order ships, it can’t be canceled, but you can return it after delivery under our Returns & Refund Policy.

Shipping

Do you offer free shipping?
Yes. Standard shipping is free on every U.S. order, with no minimum purchase.

Where do you ship?
We ship only within the 50 United States. We don’t ship internationally, to P.O. Boxes, or to APO/FPO/DPO addresses.

How long does it take to process my order?
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM ET, or on weekends and holidays, start processing the next business day.

How long does delivery take?
After your order ships, delivery takes 3–5 business days. Most orders arrive within 4–7 business days of being placed.

How can I track my order?
When your order ships, you’ll get an email with a tracking number and link. You can also check anytime on our Track Your Order page.

What if my package is lost or arrives damaged?
Contact us. If it arrives damaged, reach out within 48 hours of delivery with your order number and photos. If the carrier confirms a package is lost, we’ll send a replacement or issue a full refund.

Returns & Refunds

What is your return policy?
You can return eligible items within 30 days of delivery. Items must be in their original condition with all packaging, accessories, and manuals included.

How do I start a return?
Contact us by email or phone with your order number and the reason for the return. Once approved, we’ll email you a Return Authorization (RMA) number and instructions.

Who pays for return shipping?
If the item is damaged, defective, or incorrect, we pay and send you a prepaid label. For other returns, such as a change of mind, the customer pays return shipping.

What if my graphics card is defective?
Contact us within 30 days of delivery and we’ll send a replacement or a full refund. After 30 days, defects are covered by the manufacturer’s warranty, and we’re happy to help you start a claim.

How long does it take to receive my refund?
After we receive and inspect your return, approved refunds go to your original payment method within 7 business days. Your bank may take a few extra days to show it.

Is there a restocking fee?
No. There is never a restocking fee on eligible returns.

Payments & Pricing

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.

Is it safe to pay on your website?
Yes. All payments go through secure, PCI-DSS compliant processors, and checkout is protected with SSL encryption. We never store your full card details.

Is anything added to the price at checkout?
No. Shipping is free and no extra fees are added at checkout, so the price on the product page is exactly what you pay.

What currency are your prices in?
All prices are listed and charged in U.S. Dollars (USD).

Do you accept cash on delivery, Apple Pay, or Google Pay?
No. We don’t accept cash on delivery, Apple Pay, Google Pay, checks, money orders, wire transfers, or cryptocurrency.

Products & Warranty

Are your graphics cards new?
Yes. All graphics cards we sell are brand new and ship in their original manufacturer packaging.

Do your graphics cards come with a warranty?
Yes. Graphics cards are covered by their manufacturer’s warranty. Length and coverage vary by brand and model and are listed on the product page where available. If you need help with a warranty claim, contact us.

How do I know a card will fit my PC?
Check three things on the product page: card length and slot width (against your case), recommended PSU wattage and power connectors (against your power supply), and PCIe slot (all our cards work in a standard PCIe x16 slot). Not sure? Send us your case, PSU, and CPU model and we’ll help.

What’s the difference between NVIDIA GeForce RTX and AMD Radeon RX cards?
Both are excellent for gaming. NVIDIA RTX cards offer DLSS and strong ray tracing performance, while AMD Radeon RX cards often give more memory and performance per dollar. Tell us your games, monitor resolution, and budget, and we’ll recommend the right card.

What if a card I want is out of stock?
Availability changes often. Check back soon or contact us to ask when it may be restocked.

Privacy

Is my personal information safe?
Yes. We use your information to process and deliver your orders, provide support, and improve our website, and we never sell your personal information. For details, see our Privacy Policy.

Contact Us

Still have questions? We’re here to help.

  • Store Name: Topex Electronics
  • Address: 818 Newark Ave, Jersey City, NJ 07306, United States
  • Phone: +1 (201) 963-4086
  • Email: contact@topexelectronics.com
  • Business Hours:
    Monday – Friday: 10:00 AM – 8:00 PM ET
    Saturday – Sunday: 11:00 AM – 8:00 PM ET