At Topex Electronics, we want you to be completely satisfied with your purchase. This policy explains how returns, refunds, and exchanges work.

Return Window

You can return eligible items within 30 calendar days of the date your order was delivered. Return requests made after 30 days cannot be accepted. After that period, defects are covered by the manufacturer’s warranty (see “Warranty” below).

Return Eligibility

To be eligible for a return, your item must:

  • Be requested within 30 days of delivery
  • Be in the same condition you received it: unused or only briefly tested, with no physical damage
  • Include the original box, packaging, manuals, accessories, cables, and any free items that came with the order
  • Have its original serial number intact and matching our records
  • Include proof of purchase (order number or receipt)

Non-Returnable Items

These items can’t be returned unless they arrived damaged or defective:

  • Items with physical damage, misuse, or unauthorized repair or modification after delivery
  • Items with missing parts, accessories, or serial numbers
  • Opened software, digital products, or download codes
  • Gift cards

How to Start a Return

  1. Contact us at contact@topexelectronics.com or +1 (201) 963-4086 with your order number and the reason for your return.
  2. Get your Return Authorization (RMA). We will review your request, usually within 1–2 business days, and email you an RMA number with return instructions and the return address.
  3. Ship the item back in its original packaging, securely packed, with the RMA number clearly marked.

Please don’t send items back without an RMA. Returns sent without authorization may not be accepted.

Return Shipping Costs

  • Damaged, defective, or incorrect items: we pay all return shipping and email you a prepaid return label.

There is no restocking fee on any eligible return.

Damaged, Defective, or Incorrect Items

  • Shipping damage or wrong item: contact us within 48 hours of delivery with your order number and photos of the item and packaging.
  • Defective item: if your graphics card doesn’t work properly, contact us within 30 days of delivery.

In either case, we will send a replacement or issue a full refund at no extra cost to you.

Refunds

Once your return arrives, we will inspect it and email you to confirm whether your refund is approved.

  • Approved refunds go to your original payment method within 7 business days of approval.
  • Your bank or card issuer may take a few extra days to show the refund.
  • Since shipping is free on all orders, there are no shipping charges to deduct. You receive a refund of the full price you paid.

If a return doesn’t meet our conditions, we will contact you and may send the item back to you.

Exchanges

To exchange an item for a different product, contact us. Exchanges depend on stock. Usually the fastest option is to return the original item for a refund and place a new order.

Order Cancellations

You can cancel your order free of charge before it ships. Once shipped, it can’t be canceled, but you can return it under this policy after delivery.

Warranty

Graphics cards are covered by their manufacturer’s warranty. Length and terms vary by brand and model and are listed on each product page where available. After the 30-day return window, warranty claims are handled directly with the manufacturer. Contact us if you need help starting a claim.

Contact Us

Questions about returns or refunds? Contact us:

  • Store Name: Topex Electronics
  • Address: 818 Newark Ave, Jersey City, NJ 07306, United States
  • Phone: +1 (201) 963-4086
  • Email: contact@topexelectronics.com
  • Business Hours:
    Monday – Friday: 10:00 AM – 8:00 PM ET
    Saturday – Sunday: 11:00 AM – 8:00 PM ET